Terms and Conditions


We offer FREE SHIPPING WITHIN NEW ZEALAND on orders over $100.

Covid19 2021 Update // We are still shipping online orders with Contactless deliveries (non signature required) as per MBIE guideline

Our Manufacturing division is still supplying Police, Corrections, Councils and other Essential services


Contactless delivery terms apply so deliveries must be 'left at door'.


Shipping is FREE on any order delivered in New Zealand for orders over $100. A shipping charge of $5 will be charged for all orders less than $100. Orders of more than 1 item will increase shipping costs. Bulk wholesale orders do not receive free shipping.

Estimated delivery within 1-2 working days for shipments in New Zealand.
Estimated delivery internationally is 4-10 working days.

All NZ orders are delivered by courier. This means we need a physical street address for your order, because couriers don’t deliver to PO Boxes.

Overseas orders are sent through New Zealand Post by airmail. The delivery target is 4-10 days. For couriered service please email us at: custompr@xtra.co.nz . We regularly send parcels to the following destinations.

  • New Zealand
  • Australia
  • South Pacific
  • Asia
  • United States& Canada
  • United Kingdom
  • Europe


 It is vital that your details are completed in full to ensure accurate sending and tracking of your purchases. Overseas bulk orders will require Freight charges to be supplied by quotation.

ATTENTION: Due to covid we have stopped shipping overseas for the time being!


Payment Methods

You can pay with Credit Card and Bank Deposit – Just follow the shopping cart process and you will see the credit card option.


What about Bank Deposit ?

Just check out like normal and select bank transfer as your method of payment – you will then be provided with our bank details. Please note payments must be received within 5 working days or your order will be deemed void.


Sizing and Fit

For our hat sizing chart and instructions on measuring your head please click here.


Hatworx Online Returns

Merchandise ordered online may be returned or exchanged within 14 days of purchase for incorrect sizing, color or we have sent you the wrong style.  By law, we are not obligated to exchange something because you simply don’t like it or changed your mind, but here at Hatworx we care, we genuinely believe that there is a hat for every head. We are happy to move heaven and earth you ensure that you find the hat that best fits you.

If the merchandise is faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy.

Please note: A handling/re-stocking fee of 15% - 20%  + Shipping costs will apply on refunds. No refund on Shipping costs.

Please note the customer is responsible for all shipping costs for returned items

Online purchases can be returned to our store or sent to:

Custom Products Limited
Attn: Online Returns
80 Lansford Crescent

Please contact us for a RA (return authority) number for you. Once we receive your package, we will process your refund. Please allow 7-10 business days for the credit to be reflected on your card or bank account.



Please contact Customer Care directly for assistance with the exchange process by emailing us at custompr@xtra.co.nz
. For re-sending of orders freight is payable by customers.


Returns to a Shop:

We are happy to accept exchanges for web purchases at any of our hat shop locations for exchanges. For locations and shop hours visit: www.hatworx.com


The Fine Print (in regular readable-sized text):

• Returned items must be as you received them: Clean and with all hang tags attached.
• No credits will be issued or exchanges made for items that have been worn; there should be no marks of facial make-up/hair product on the hat.
• Customers are responsible for all return shipping costs. 
• Please note: We do not refund original shipping and handling charges and Hatworx is not responsible for fluctuations in Exchange rates.
• Please contact sales@hatworx.com for items received damaged/defective or incorrect.
• Please allow 7-10 business days from receipt of you package for your refund to be processed.• Branded examples are for display purposes only.

 For more information regarding returns, please contact us by emailing sales@hatworx.com or by calling 09-820-0988

 E-mail offers

Join the Hatworx email list to stay up to date on the latest releases, special offers, be the first to hear about exclusive events, sales and discounts in your local store and online. 

You can also join us on Facebook, https://www.facebook.com/Hatworx-264902766947613/

Questions and Feedback
For any issues related to your online purchase, or if you have any questions that can’t be solved by our website, contact customer service at  custompr@xtra.co.nz